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Class Raising Hands


If you need help with something, you might find our FAQ pages have just what you’re looking for.

  • How do you choose which age group for your child?
    In England, we decide age groups based on how old a student is on 1st September of that year. For example, if their birthday is 20/08/2015, on 01/09/2022 they will be 7 years old and should take an age 7-9 course. However, if their birthday is 20/09/2015, on 01/09/2022 they will be 6 years old and should take an age 5-7 course.
  • Which age group courses are for which exams?
    Age 5-7 : 7+ exams Age 7-9: 9+ exams Age 9-11: 11+ exams Age 11-14: 13+ exams Age 14-16: GCSE/IGCSE
  • Are our GCSE-level courses relevant to all exam boards?
    Yes, all of our courses are universal and focus on the key skills needed for GCSE. However, all our tutors are highly experienced educators and teachers and will tailor the courses towards the needs of their students, making clear the similarities and differences between relevant examination boards.
  • Are our GCSE-level courses relevant to GCSE and IGCSE?
    Yes, they are. All of our courses are universal and focus on the key skills needed for GCSE and IGCSE. Our tutors will teach the general skills required for all the different examination boards whilst still tailoring the course to fit the needs of their students.
  • My child is in year 9, however, he/she has started a GCSE course in school, can I take the Age 14-16 GCSE course?
    Your child can take a 14-16 age course whenever they feel ready to do so. Our teachers will take into account their age, examination board and examination texts, if relevant.
  • Are age 9-11 courses suitable for different types of 11+ exams?
    Yes, our 9-11 courses are suitable for all types of 11+, including but not limited to 11+, ISEB pre-test, ISEB 11+ and UKiset.
  • Which course should I choose to prepare for UKiset?
    You should choose your course based on your age group.
  • Is there any mock test to evaluate my child in order to book the suitable level?
    We put the students into different groups based on their age, just like a school.
  • What is the difference between Phase 1, 2, 3 of our courses? If my child hasn’t studied Phase 1, can I sign up for Phase 2?
    The different phases of our courses cover different content but they are not progressive. In short, a student can attend Phase 2 before Phase 1.
  • How many students are there in a class?
    There are only 3 students in each class in the majority of our courses to ensure there is enough interaction between each student and the teacher. The exceptions are Shakespeare reading and Debate courses, which are holiday courses. They have 6 students in each class.
  • What if I am not available to attend some of the group lessons?
    We will provide a lesson recording for the pupil to watch. The lesson recording will be deleted automatically after 6 weeks for safeguarding and GDPR reasons. (Please note that Ms. Lorinda does not provide lesson recordings, but will provide lesson notes and homework).
  • Do we offer trial lessons?
    We do not offer trial lessons. All of our tutors are highly-trained, highly-experienced, receive regular training and are rigorously observed and assessed by us: we are confident that the services we provide will exceed your expectations. We can offer partial refunds if the clients would like to drop the course. For further details, please refer to our terms and conditions.
  • What is the refund policy?
    Please refer to our terms and conditions.
  • Is there any homework after each lesson?
    Yes, there will be homework after each lesson. For example, in creative writing courses, the students will have written homework. The teachers will mark it and give feedback afterwards. In other courses, the teachers will either mark it or provide a marking scheme (answers) for the students to check. Feedback is not limited to written feedback, the teachers will give verbal feedback in the lesson also.
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